Shipping charges are base on the dollar value of your order. Fee increases per additional $10 of your order. Larger items such as doll stands may include additional charges.
We reserve the right to upgrade First Class Mail to Priority Mail if your order weighs over the First Class Mail limit. [Domestic United States limit is one (1) pound. Typical international limit is four (4) pounds.]
* UNITED STATES customers: Please select ...
+ US Post Priority Mail
+ UPS Standard Ground (US Continental)
+ UPS 3 Day Ground (US Continental)
+ UPS 2nd Day Air (US & Puerto Rico)
+ UPS Next Day Air (US & Puerto Rico)
* CANADA customers: Please select ...
+ CANADA - US Post First Class (not insured)
+ CANADA - US Post Priority
+ CANADA - US Post Express
* INTERNATIONAL customers: Please select ...
+ International-US Post First Class (10+ days; not insured)
+ International-US Post Priority (6-10 days)
+ International-US Post Express (3-6 days)
[International customers are responsible for their own country's import custom duties. Please research your custom duties carefully before ordering.]
+ To better serve your doll making needs, we may refer your order to a distributor within the state where you reside. If your order is referred, our distributor will contact you.
+ The displayed shipping fee is be used for retail customers only. Wholesale customer orders will be shipped by our standard in-house UPS system & rates (continental United States) and USPS system & rates (AK, HI, international). Please note larger order may require larger shipping boxes. If the shipping box exceeds one cubic foot (ie. 12x12x12 inches cubed), dimensional rates will apply. For more details, see UPS [https://www.ups.com/content/us/en/resources/ship/packaging/dim_weight.html] and USPS [https://www.usps.com/dimensionalweight/].
+ If an item is out of stock, we will notify you by email. This email will instruct you to contact us within two (2) business days to substitute for another item. If we do not hear back from you, we will fullfill your order with the items available.
RETURN / EXCHANGE POLICY
Thank you for shopping at Monique Trading Corp. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product.
Before you return a product, please make sure that:
* The product was purchased in the last 14 days
* The product is in its original packaging
* Contact us for a Return Merchandise Authorization number (RMA#). Write this number on top of the package. Without this RMA#, we will not accept the package.
* Send the product with its original packing to:
Monique Trading Corp.
Attn: Returns Dept. - RMA# (we will give your this number)
27317 Industrial Blvd.
Hayward, CA 94545
PAYPAL DISCLAIMER: If you request for a PayPal refund for any returned item or over payments, there will be a 2.9% fee (+$0.30 PayPal transaction fee). PayPal no longer returns the 2.9% PayPal fee to the seller. For more information, see "Other Online Merchant Fees" at this PayPal link: https://www.paypal.com/us/webapps/mpp/merchant-fees?locale.x=en_US#standard-transaction-fees
If the item is not damaged and you wish to return or exchange it, you are responsible for additional shipping charges (and your local custom duties, if applicable).
If you received a damaged product, please notify us immediately for assistance. We will refund you shipping charges if the item is damaged. You must contact us for a Return Merchandise Authorization number (RMA#).
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: (800) 621-4338
By email: Sales@Monique.com